Refund policy
Return & Refund Policy — Whisker's & Paw's
30-day returns
You have 30 days from the day you receive your order to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.
How to start a return
Email us at whiskerspaws01@gmail.com with your order number and the item you'd like to return. We'll reply with return instructions. Items sent back without first requesting a return can't be accepted.
Return address:
Whisker's & Paw's
3066 N 175 E
Cedar City, UT 84721
United States
Return shipping costs
For change-of-mind returns, the customer pays the cost of return shipping. If your item arrived damaged or defective, or we sent the wrong item, we cover return shipping in full and will send you a prepaid return label (or a replacement, if you prefer).
Damaged, defective or wrong items
Please check your order when it arrives and contact us within 30 days if anything is damaged, defective or incorrect. A photo of the issue helps us resolve it quickly with a replacement or a full refund.
Non-returnable items
Personalised or engraved items (such as custom ID tags, name collars and name-patch harnesses) are made to order and can't be returned unless they arrive damaged, defective or with an error on our part. Gift cards are also non-returnable.
Exchanges
The quickest way to get a different size or colour is to return the original item and, once the return is approved, place a new order.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you may cancel or return it within 14 days of receipt for any reason, without justification. The item must be unused and in its original packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If 15 business days have passed since approval and you haven't received your refund, contact us at whiskerspaws01@gmail.com.