Shipping policy
Shipping Policy — Whisker's & Paw's
Order processing
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). Personalised and engraved items may need up to 2 extra business days. You'll receive a confirmation email with tracking as soon as your order ships.
United States shipping rates
- Free standard shipping on orders of $70.00 or more
- Standard shipping: $8.00 on orders under $70.00
- Express shipping: $15.00 on any order
United States delivery times
Most US orders arrive within 7–12 business days of being placed (processing plus transit). Express orders typically arrive faster. Your exact estimate is shown at checkout.
Where we ship from
We work with trusted fulfilment partners, so some items ship directly from their warehouses. If your order contains items from more than one warehouse, it may arrive in separate packages, each with its own tracking number, at no extra cost to you.
International shipping
We also ship to many countries outside the US. International shipping rates and an estimated delivery time are calculated and shown at checkout before you pay. International orders typically arrive within 10–20 business days. Any customs duties or import taxes charged by the destination country are the customer's responsibility.
Tracking and questions
Every order ships with tracking. If your tracking hasn't updated in 5 business days, or your order hasn't arrived within the estimated window, email us at whiskerspaws01@gmail.com and we'll sort it out.